REFUND POLICY

This Refund Policy (“Policy”) applies to all purchases made through the Fooddelicio restaurant, including dine-in, takeout, catering, and related services (collectively, the “Services”). By placing an order, you agree to be bound by this Policy, which forms part of our general Terms and Conditions of Use.

 

 

1 General Provisions

 

Fooddelicio is committed to providing high-quality food and service in accordance with Ontario’s Consumer Protection Act, 2002. Refunds, credits, or replacements may be provided under specific conditions outlined herein. Any decisions made pursuant to this Policy are at the sole discretion of Fooddelicio management and are final.

 

 

2 Dine-In Orders

 

If you are not satisfied with your food or experience while dining on-premises:

 

• You must notify restaurant staff before departing the premises.

• We will take reasonable steps to address the concern at the time, which may include offering a replacement or adjustment.

• Refunds will not be issued for complaints raised after leaving the restaurant, except where required by law or in the event of a verifiable health or safety concern.

 

 

3 Takeout & Pickup Orders

 

For orders collected in person:

 

• Errors or issues must be reported to Fooddelicio within one (1) hour of the pickup time.

• Requests must be accompanied by the original receipt and, where applicable, photo documentation.

• Refunds will only be considered if the product is substantially untouched or uneaten and the issue materially affects the quality or accuracy of the order.

• Fooddelicio is not responsible for issues arising from delayed pickup or improper handling after pickup.

 

 

4 Delivery Orders via Third-Party Platforms

 

Orders placed through third-party delivery services (e.g., UberEats, DoorDash) are governed by the respective platform’s terms and refund procedures.

 

• Fooddelicio does not assume liability for errors or delays occurring after the order has left the premises.

• Any refund or credit must be requested directly through the platform where the transaction occurred.

 

 

5Catering Orders

 

Due to the preparation and scheduling involved in catering, the following terms apply:

 

• Full refunds will be issued for cancellations made at least 72 hours in advance of the scheduled delivery or event.

• Cancellations made within 24 to 72 hours may be eligible for a partial refund of 50% or store credit.

• Cancellations within 24 hours of the event are non-refundable, except where required by law.

• Issues with catering orders must be reported within the same calendar day of the event, accompanied by documentation.

 

 

6 Non-Refundable Circumstances

 

Fooddelicio does not offer refunds under the following conditions:

 

• Dislike of personal taste preferences, spice level, or texture.

• Minor variation in food appearance due to handcrafted preparation.

• Situations where no evidence or original receipt is provided.

• Delays or issues caused by the customer’s failure to pick up, receive, or properly store food.

 

 

7 Process for Requesting a Refund or Credit

 

To initiate a refund or adjustment request, customers must contact Fooddelicio through one of the following channels within the timelines outlined above: